FAQ

Q1. What is Shopneex?
Shopneex is an online shopping destination offering premium-quality products across fashion, beauty, home essentials, kitchen essentials, gadgets, accessories, and wellness categories at affordable prices.

Q2. Do you offer Cash On Delivery (COD)?
A. Yes, Cash On Delivery is available on eligible products and serviceable pin codes across India.

Q3. How long does delivery take?
A. Most orders are delivered within 3–7 business days depending on your location.

Q4. How can I track my order?
A. Once your order is shipped, you'll receive a tracking link via email or SMS. You can also use our Track Order page.

Q5. What payment methods do you accept?
A. We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash On Delivery.

Q6. What is your return policy?
A. Eligible products can be returned or replaced within the return window mentioned on the product page.

Q7. Are your products genuine and quality checked?
A. Yes, every product goes through quality checks before being shipped to customers.

Q8. Do you provide free shipping?
A. Free shipping is available on qualifying orders and promotional offers.

Q9. How can I contact customer support?
A. You can reach our support team through email, contact form, or WhatsApp support.

Q10. Is my payment information secure?
A. Absolutely. All payments are processed through secure and encrypted payment gateways.

Q11. Can I cancel my order?
A. Orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.

Q12. Do you offer refunds?
A. Yes, eligible returns are refunded according to our Return & Refund Policy.