Shipping policy
At Shopneex, we strive to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping process, delivery timelines, and related information.
1. Order Processing
- Orders are typically processed within 1–2 business days after successful order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, sales, or promotional events, processing times may be slightly extended.
2. Shipping Coverage
Domestic Shipping
We deliver to most cities, towns, and serviceable pin codes across India.
International Shipping
Selected products may be available for international delivery. International shipping availability will be displayed during checkout.
3. Estimated Delivery Time
Within India
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote Locations: 5–10 Business Days
International Orders
- Typically 7–21 Business Days depending on the destination country and customs processing.
Please note that delivery timelines are estimates and may vary due to factors beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
Free Shipping
Shopneex may offer free shipping promotions on eligible orders from time to time.
5. Order Tracking
Once your order is shipped, you will receive:
- Shipping confirmation email
- SMS/WhatsApp notification (where applicable)
- Tracking number and tracking link
You can also track your order through our Track Order page.
6. Cash On Delivery (COD)
Cash On Delivery is available in india on eligible products
Shopneex reserves the right to limit or disable COD for certain products, locations, or order values.
7. Delivery Delays
Delivery may occasionally be delayed due to:
- Weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- High order volumes
- Incorrect shipping information
We will make reasonable efforts to keep customers informed of any significant delays.
8. Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
- Delivery delays may occur.
- Additional shipping charges may apply.
- Orders returned due to incorrect information may require reshipment charges.
9. Failed Delivery Attempts
Our delivery partners may make multiple delivery attempts.
If delivery cannot be completed after multiple attempts, the package may be returned to our warehouse.
Additional shipping charges may apply for reshipment requests.
10. Damaged Packages
If your package arrives damaged:
- Take clear photos of the package and product.
- Contact our customer support team within 48 hours of delivery.
- Provide your Order ID and supporting images.
Our team will review the issue and assist with a suitable resolution.
11. Lost or Missing Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our support team.
We will coordinate with the shipping carrier to investigate and resolve the issue as quickly as possible.
12. Contact Us
For shipping-related inquiries, please contact:
Shopneex Customer Support
📧 Email: support@shopneex.com
🌐 Website: Shopneex.com
📞 Phone: [Your Contact Number]
Our Shipping Promise
🚚 Fast Processing
📦 Reliable Delivery
🔍 Real-Time Tracking
💸 COD Available
🌍 Worldwide Shipping Available
🎧 Dedicated Customer Support
Shopneex – Delivering Quality, Convenience, and Value to Your Doorstep.